WHEN SHOULD I BOOK?
As soon as you have confirmed a date then please book your project with us - it is always best to give around two weeks’ notice although we can accommodate for last minute requests. For International and European Removals planning usually take a bit longer and the earlier you can book the better.
WHEN DO I NEED TO PAY?
For our Fine Art & Antique projects, we require payment for the full service before the day of your move. We accept BACS, debit and credit cards.
WHAT IF I NEED TO STORE SOME OF THE ARTWORK?
Saphoy is pleased to offer a range of secure, temperature controlled and alarmed storage options to suit your specific requirements.
CAN YOU SUPPLY PACKING MATERIALS?
Yes and we advise all our customers to make the best use of our professionally trained packers. Our technicians take great care in packing the pieces by taking into account the materials and necessary packaging techniques to ensure they are kept in pristine condition whilst in transit.
ARE MY BELONGINGS INSURED?
Yes. Our standard liability and goods in transit insurance cover your goods comprehensively whilst in our care.
IF WE’RE SHIPPING OVERSEAS, WHO HANDLES THAT?
Saphoy, of course – to anywhere in the world. Our global network of trusted partners work to our own high standards and so you can be assured that you will always be in safe and experienced hands.
DO YOU OPERATE AT THE WEEKEND?
Our service is fully tailored to our client’s needs, particularly to their timing requirements. We are available 24/7 to facilitate all timing requirements.
DO YOU DEINSTALL AND INSTALL THE FINE ART?
Saphoy’s team of Art technicians provide a complete service, from de-installation to transit and finally installation. This allows us to provide the quality we are known for throughout the project and to present the pieces in the same pristine condition.
CAN I DO MY OWN PACKING?
Whilst we always recommend that our expert packers secure the items entrusted to our care we do cater for items packed by third parties pending a quality check for the integrity of the project.
DO I HAVE TO PAY VAT?
As with all businesses, VAT is chargeable and must be paid in full. A breakdown of which is present on all our invoices.
DO YOU SUBCONTRACT YOUR WORK?
Within the UK we operate strictly with our own team for quality assurance purposes. If you require international services we will on occasion use trusted transport partners for international transit with members of our team on both ends to deliver and receive the items from the aircraft or ship.
Have another question?
We’re here to help on 020 7112 8252.
Contact Us
For general enquiries, bookings or free advice, call us on the number listed or send us a message with the form below and we’ll get back to you the very same day.
UK Contact Centre
+44 (0) 20 7112 8252